Robot support
Support that starts before you call.
LionsBot support works in three layers. Our robots fix most issues themselves. The Global Command Center fixes the rest remotely. Your LionsBot dealer comes to site when a repair needs a person.
Three layers keep your robot working.
Fixed remotely
Global Command Center
Our team finds and fixes robot issues remotely, as they happen.
- The robot first tries to fix the issue itself, using AI recovery. It succeeds with 99% of issues.
- If the robot cannot fix the issue, it sends an alert to the Global Command Center web app.
- A LionsBot agent fixes the issue remotely. The robot starts again and finishes its cleaning job, with almost no time lost.
You do not have to be the first to react. Almost all issues are fixed before anyone on site notices.
Fixed on site
Ticketing system
Your dealer comes to site to repair hardware, booked through the system.
- A LionsBot agent finds a hardware issue that cannot be fixed remotely.
- The system sends a service ticket straight to your dealer.
- The system suggests the best repair, based on data from earlier cases.
Our service team books the visit. Your dealer receives a step by step repair guide.
Fixed for good
Analysis based support
We study the most common issues and fix them in the software.
- We measure how long our agents take to fix each issue, so service quality is checked and not assumed.
- Every week we list the most common issues and work with our engineers on better fixes.
- The permanent fixes go out in the next software update.
The system finds repeat issues automatically. The fix is included in the next software update.
Who you deal with
Your dealer is supported by our service team.
We sell and service our robots through dealers in more than 40 countries. Your dealer is the company you call. Your dealer comes to site and holds your service agreement.
The Global Command Center watches the same robot. When the system sends a ticket to your dealer, that ticket already holds the robot's history and a suggested repair. Your dealer does not start from nothing.
Local support
Local support is available in these eight countries.
In every other market your LionsBot dealer provides the service, backed by the Global Command Center. LionsBot robots are sold and serviced in more than 40 countries.
Asia Pacific
India
Japan
Singapore
South Korea
Europe
Germany
Netherlands
United Kingdom
Americas
United States
Support questions, answered.
Contact your LionsBot dealer first, because your dealer handles service in your market. Most issues never reach that point: a LionsBot robot fixes 99% of issues automatically. Anything the robot cannot fix is handled remotely by an agent in the LionsBot Global Command Center. If you do not know your dealer, contact LionsBot and we will tell you who it is.
The Global Command Center is the LionsBot team that fixes robot issues remotely. A LionsBot robot first tries to fix an issue itself, using AI recovery. If it cannot, the robot sends an alert to the Global Command Center web app. A LionsBot agent then fixes the issue remotely. The robot then starts again and finishes its cleaning job, with almost no time lost.
No. Almost all issues with a LionsBot robot are fixed before anyone on site notices. The robot and the Global Command Center fix them remotely. Nobody on site has to report the issue first.
A LionsBot agent in the Global Command Center finds the hardware issue and sends a service ticket straight to your dealer. The ticket holds a suggested repair, based on data from earlier cases. The LionsBot service team then books the site visit with your dealer.
The LionsBot system finds repeat issues automatically. Every week, LionsBot lists the most common issues and works with its engineers on better fixes. The permanent fix is then included in the next software update for the robot.
LionsBot sells and services its cleaning robots through dealers in more than 40 countries. Your LionsBot dealer is your first contact for service in your market. The Global Command Center and the LionsBot service team support your dealer.
Do you need help with your robot?
Contact your dealer first. Your dealer holds your service agreement and can come to site. If you do not know your dealer, tell us where you are and we will tell you who it is.
